Orders placed after 2 a.m. will be processed the following business day. Once your order has been processed the guaranteed delivery dates are as follows, depending on your service:
Expect delivery by
(if ordered today)
|Standard||6-8 business days||5/6|
|Priority||4-5 business days||5/2|
|Expedited||2-3 business days||4/30|
Priority & Expedited shipments are covered by our on-time delivery money back guarantee. If the courier's first attempt to deliver your order is after the guaranteed delivery by date, we will gladly refund your shipping costs. Some exclusions apply. Please see our Returns & Guarantee page for more information.
All alcohol shipments require an adult signature (21 or older) upon delivery. For more information, check out our shipping policies.
To provide you with the most affordable shipping possible, we calculate our rates in real time using the items in your order and shipping location.
To view shipping costs for your order build your cart and enter your address in the first checkout step.
Our individual shipping program gives you the ability to send gifts to an entire database of clients with one simple order. After your order has been placed, you’ll be provided with tracking numbers for each of the packages along with an updated list a few days later to ensure all of your gifts have been delivered safely. Please keep in mind:
The price of shipping includes secure packaging that will ensure your order arrives in pristine condition. Additionally, all shipments come with our No-Break Guarantee, if anything breaks, we'll promptly remake and ship out replacement items or refund the cost of the product.
We treat every package like a gift. We never include invoices or pricing in our packaging. Each wine bottle is customized, packed in a cellophane bag, placed into a recycled pulp insert inside of a double-walled cardboard box, and shipped out. We also include a card from Personal Wine containing our contact information in case there are any issues with the package upon arrival.
To ensure a smooth delivery of all packages, it is important to have full and accurate data for each of your clients. You are responsible for the accuracy of your list, and additional shipping charges will apply for any packages that need to be reshipped. Follow these tips to ensure smooth delivery:
All packages are shipping using FedEx and will require a signature of someone 21 or older upon delivery. Packages cannot be left at doors or delivered to any addresses other than the one provided. The standard delivery process goes as follows:
If you still have questions, or would like further explanation about any part of the process, please feel free to reach out to us by email (firstname.lastname@example.org) or phone (512.476.9463)