Personal Wine FAQ

Guaranteed delivery dates

Orders placed after 2 a.m. will be processed the following business day. Once your order has been processed the guaranteed delivery dates are as follows, depending on your service:

Service Turn around Guaranteed delivery by
(if ordered today)
Standard 6-8 business days 11/2
Priority 4-5 business days 10/30
Expedited 2-3 business days 10/26

All alcohol shipments require an adult signature (21 or older) upon delivery. For more information, check out our shipping policies.

Shipping Prices

To provide you with the most affordable shipping possible, we calculate our rates in real time using the items in your order and shipping location.

To view shipping costs for your order build your cart and enter your address in the first checkout step.

FAQ

You’re not alone

Need help creating your personalized wine gift? Check out these answers to users’ most common questions.

Orders

Do you offer bulk pricing?

Yes, the majority of our products are eligible for bulk pricing. Visit a product's page to view bulk pricing details.

Bulk pricing is only available for quantities of a single customized product (one product with one design).

Is there a minimum order size?

No, you can order as little as one personalized wine bottle. A few exceptions apply: mini wine bottles are sold in cases of 24, wine labels are sold in sheets of 12, and some products are sold in sets.

Can I change my label or engraving design after my order is placed?

As soon as your order is processed it will enter into production, so please call us immediately if you need to make any changes, as there will be an additional fee to change designs that have already been produced.

For this reason we ask you to double check your label or engraving designs for spelling, date or other mistakes.

Are there exclusions to bulk discounts and promotional offers?

Yes, not all products are eligible for promotional offers (you can find this information, along with the bulk purchasing discounts, listed on each product page).

Additionally, discounts do not stack on top of each other. We automatically calculate the best discount available between applicable promotional and bulk discounts and apply it to each item in your cart.

We reserve the right to modify any of promotional offers at any time. All promotional offers expire and become ineligible as soon as they expire.


Shipping

Can you ship wine to my state?

Each state has its alcohol regulation agency and maintains the right to limit wine shipments entirely or partially.

We are unable to ship wine outside the United States.

When will I receive my order?

Orders placed after 2 a.m. will be processed the following business day. After processing the delivery times are as follows:

Method Turn around If placed today, receive by
Standard 6-8 business days 11/2
Priority 4-5 business days 10/30
Expedited 2-3 business days 10/26

Can packages be left at the door?

No, all packages containing alcohol must be signed for by an adult 21 or older. If you are concerned that someone will not be available to accept the package, we recommend shipping to a business address to ensure a smooth delivery.

Additionally, packages cannot be shipped to P.O. boxes.

Our shipping providers will attempt to delivery the package three times before it is returned. Any packages that need to be reshipped out will incur additional shipping charges.

View our shipping policy page for more information.

Can I ship to multiple addresses?

Yes, we offer an individual shipping service that makes it easy to send gifts to an entire list of people. Submit a single order along with a spreadsheet of addresses and we'll do all the rest!

Please check out our Individual Shipping Program to learn more.

How much does shipping cost?

Shipping costs varies by destination; to get an exact quote, build your cart and proceed to the delivery step of the checkout. The price covers the safe, secure delivery of your wine to its destination. This includes:

  • Secure, insulated packaging that ensures your wine arrives in great condition
  • Adult signature verification that ensures your wine is enjoyed responsibly
  • Tissue paper wrapping (or cellophane bags on mini bottles) that protects your wine and creates a nice presentation

Can you ship to Military addresses?

No, we cannot ship to military addresses.

The United States Postal Service is the only courier legally allowed to deliver packages to military addresses and it is their policy to not ship alcohol.


Miscellaneous

Will my product look exactly like my virtual proof?

The virtual proof of your customized product we provide is a computer rendered image. We handcraft your finished product by hand, so slight variations in sizing and coloring may occur.

Outside of that, the final design you submit is what we will produce. Please double check your label or engraving designs for spelling and date errors.

If you spot an error please contact us immediately at 1-800-690-9463.

Can I purchase wine labels without the wine?

Yes, we sell wine bottle labels in quantities of twelve and in a few different sizes. You can find our wine labels along with more information here.

Do I have to apply the wine labels to the bottle myself?

No, all of our custom wine products are engraved or labeled before they are shipped out.

What can I put on my wine label?

You can add your own text or images to our wine bottle label templates however, regulations prevent any labels with profanity, threats, nudity, state or national flags, and military emblems and symbols. Besides these exceptions make your own wine labels however you see fit!

Personal Wine reserves the right to refuse any label that may violate copyright, trademark or alcohol bureau restrictions.