Orders placed after 2 a.m. will be processed the following business day. Once your order has been processed the guaranteed delivery dates are as follows, depending on your service:
Expect delivery by
(if ordered today)
|Standard||6-11 business days||11/30|
|Priority||4-5 business days||11/21|
|Expedited||2-3 business days||11/19|
Priority & Expedited shipments are covered by our on-time delivery money back guarantee. If the courier's first attempt to deliver your order is after the guaranteed delivery by date, we will gladly refund your shipping costs. Some exclusions apply. Please see our Returns & Guarantee page for more information.
All alcohol shipments require an adult signature (21 or older) upon delivery. For more information, check out our shipping policies.
To provide you with the most affordable shipping possible, we calculate our rates in real time using the items in your order and shipping location.
To view shipping costs for your order build your cart and enter your address in the first checkout step.
Our products are custom made to each customer's specification; this, in combination with the fragile and regulated nature of alcohol, leads to some unique logistical challenges. The goal of our policies is to give our customers the confidence to know their order will arrive safely and on-time, all at a fair and transparent price.
If anything breaks, we give you the option to either receive a replacement product or a refund for cost of any damaged goods.
If you have received a damaged product, send an email to firstname.lastname@example.org including your order number and a photograph of the problem along with a clear description. We can take action to resolve the issue as soon as substantiation of your claim has been provided.
In the case we need the items returned, we will cover the shipping cost.
Priority & Expedited shipments are covered by our on-time delivery money back guarantee. If the courier's first attempt to deliver your order is after the guaranteed delivery-by-date, we will gladly refund your shipping costs.
We do not accept returns as each product has been custom made to the customers specification. However, if you have an issue with your order please reach out to email@example.com and we'll happily work with you to find a solution.
Packages that were returned to us as undeliverable are not eligible for refunds; we can re-ship the package - standard shipping charges will apply.
Packages containing alcohol are shipped out using FedEx. FedEx will attempt to deliver your package three times (generally on consecutive business days) to the shipping address you provided; someone over the age of 21 must be there to sign for the package. If FedEx is unable to delivery the package after three attempts, it will be sent to the nearest FedEx hub. The package will be held at the hub for 3-5 business days before being returned.