Shipping policy

Where We Ship

We can ship non-alcoholic items to all 50 states in the United States. We don't ship anything internationally or to U.S. territories at this time.

We can ship wine to most of the United States, but inventory availability varies greatly from state to state.

Additionally, we cannot ship packages containing alcohol to Military addresses or P.O. boxes. These locations will not hold alcohol under any circumstances. Use caution when shipping alcohol to a School, as many educational campuses ban alcohol deliveries on campus.

Shipping Confirmation Emails

You will be sent a confirmation email containing your tracking number when all or part of your order is shipped, it is your responsibility to monitor your delivery & ensure a signature is provided to the courier.

Signature Required

If your package contains alcohol, someone over 21 must be available at the time of delivery to sign for the package. FedEx will attempt to deliver your package on 3 consecutive business days.

Shipping Alcohol

If FedEx is unable to deliver the package after three attempts, it will be sent to the nearest FedEx hub. The package will be held at the hub for 3-5 business days before being returned to Personal Wine in Austin, Texas. Personal Wine is not responsible if FedEx returns your package after 3 attempts, instead of holding it for pickup first.

If you do not have anyone who can sign for the package at home, we strongly recommend shipping to a commercial address. Don’t have a business address that you can ship to? You can ship directly to any FedEx or Walgreens store across the nation. Put “FedEx - Hold at location” or “Walgreens - Hold at location” in the company field of the shipping address for your chosen location. Once your order arrives, you will have 5 business days to provide a signature and pick up your order. Please note, the name on the package must match the ID of the signee.

Rerouting Alcohol Shipments

FedEx may or may not be able to re-route your order, depending on restrictions locally. For this reason, we ask that you please be certain someone will be able to sign for your delivery at the shipping address you have selected before submitting your order.

You may be able to change the address of your package through FedEx Delivery Manager. Generally, re-route fees are lower when processed through FedEx Delivery Manager.

If you are unable to reroute your package via FedEx Delivery Manager, email your new address to deliverysuccess@personalwine.com. Re-routes processed through Personal Wine cost $18 per package.